Insight into Work

In 2017 we launched our brand new Royal London Insight into Work programme for members and their families

At Royal London we offer members and their direct families the opportunity to do work experience with us through our new Royal London Insight into Work programme. It is open to anyone aged 14 and above, and could help school-age children seeking experience, those who have just left school or university, or anyone aiming to get back into the workplace after a career break.

Opportunities are available in various teams throughout Royal London. Each placement will have a duration and availability date. The two streams available are:

Four-week Work Taster placement

The four-week Work Taster placement is designed to provide you with a detailed insight into a role where you will perform tasks and work as part of a team. Your placement will provide you with the necessary access and support from your team and will be paid at a minimum wage rate. This placement is ideal for anyone who is looking for a more in-depth experience.

Two-week Educational Work Experience placement

The Educational Work Experience placement is designed to provide you with insight into a role through observing the team performing their day-to-day work. Your placement will provide you with support from your team and Line Manager, and you will receive a reimbursement of lunch and local travel costs you have incurred. This placement is ideal for anyone who is attending school, college or university1. For education institutions that only require a one-week placement, we can review these applications on a case-by-case basis.

For more information about each placement please click on the placement you are interested in.

Opportunity Team Location Duration Date
Consumer Sales Wimslow 2 months June - September 2018
Consumer Closed Products Wimslow 4 weeks June - August 2018
Group Finance Operations Wilmslow 2 weeks September 2018
Group Operations Customer Experience Wilmslow 4 weeks June - July 2018
Group Operations Customer Experience Wilmslow 4 weeks June - September 2018
Group Operations Business Readiness Wilmslow 4 weeks May - June 2018
Group Operations Rectifications Wilmslow 4 weeks April - September 2018
Group Technology & Change GT&C Trading Wilmslow 4 weeks May - July 2018
Group Technology & Change Architecture Wilmslow 2 weeks April 2018
Group Technology & Change Architecture Edinburgh 2 weeks October 2018
Intermediary Market Engagement Edinburgh 4 weeks July 2018
Intermediary Distribution - Operations Edinburgh 4 weeks June - October 2018
People Team Human Resource Generalist in Asset Management London 4 weeks June - July 2018
Royal London Platform Services Operations Bath 2 weeks June 2018
Royal London Platform Services Operations Bath 2 weeks September 2018
Royal London Platform Services Marketing/Sales Bath 2 weeks August 2018
Royal London Platform Services Finance/Risk Bath 2 weeks May 2018
Group Legal & Co Sec Company Secretarial - Group Board London 4 weeks May - June 2018
Group Legal & Co Sec Company Secretarial - Group Audit Committee London 2 weeks August - September 2018
Group Legal & Co Sec Legal - Lawyer London 2 weeks October 2018
Royal London Asset Management Performance Measurement London 4 Weeks May - August 2018

Opportunity: Consumer
Team: Sales
Location:
Duration: 2 months
Date: June - September 2018

More info

Consumer

Consumer began in 2013 with the aim to deliver great value products and provide a market leading digital experience to customers. The Legacy Propositions department, which is part of the Consumer Division, was put together in 2014 to oversee Royal London’s closed propositions, including various legacy books acquired over time, such as United Assurance Group, Royal Liver and Cooperative Insurance services. The department now manages over 500 products, made up of approximately 7 million policies.



Sales

The Consumer Sales Team supports both our new and existing customers by delivering a great customer experience, and to help our customers purchase relevant products and services by providing factual information and assistance over the telephone. This will typically be in response to promotional activity dealing with inbound calls, and making outbound calls to follow up enquiries. We support customers to help them make an informed choice, and we work with Proposition, Marketing and GTC to support the ongoing development of these products and processes.

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Opportunity: Consumer
Team: Closed Products
Location:
Duration: 4 weeks
Date: June - August 2018

More info

Consumer

Consumer began in 2013 with the aim to deliver great value products and provide a market leading digital experience to customers. The Legacy Propositions department, which is part of the Consumer Division, was put together in 2014 to oversee Royal London’s closed propositions, including various legacy books acquired over time, such as United Assurance Group, Royal Liver and Cooperative Insurance services. The department now manages over 500 products, made up of approximately 7 million policies.



Closed Products

Our main purpose is to support the Consumer Division to deliver better customer outcomes to policy holders of a range of closed life, pension and investment products. The team’s purpose is encompassed within the following key objectives: Financial – enhance the in-force value within the legacy book which is shared fairly between customers; Customer Returns – delivering good investment returns to our customers across the legacy portfolio; Product and Service – ensuring we provide dedicated legacy book proposition management, thereby ensuring that products that are now closed to new business continue to deliver good outcomes and value for money; and Regulatory and Risk – ensuring legacy products are technically compliant by operating an effective framework.

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Opportunity: Group Finance
Team: Operations
Location:
Duration: 2 weeks
Date: September 2018

More info

Group Finance

Group Finance is trusted to protect and create value, and our overall vision is to contribute to the successful delivery of the business strategy. Finance exists to deliver on a broad range of responsibilities to the Board, the regulator, the wider RL Group and its customers and members.



Operations

The Financial Operations team is responsible for the production and collation of financial information for statutory reporting for the Royal London Group.

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Opportunity: Group Operations
Team: Customer Experience
Location:
Duration: 4 weeks
Date: June - July 2018

More info

Group Operations

Group Operations looks after the needs of all customers in Customer Services, ranging from setting up pensions for individuals and employers to paying out claims. Our Customer Relations and Quality Assurance areas are responsible for the investigation and resolution of all complaints received by the Group, and checking the quality of the work we do. We also have a team who help us fix historic customer service issues and implement improvements to prevent future problems.



Customer Experience

Group Customer Call teams are responsible for ensuring that our customers consistently receive a market leading experience by having the most helpful and trusted customer journey in the industry. We listen to what our customers have to say and learn from their experiences, which helps drive our culture of continuous improvement.

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Opportunity: Group Operations
Team: Customer Experience
Location:
Duration: 4 weeks
Date: June - September 2018

More info

Group Operations

Group Operations looks after the needs of all customers in Customer Services, ranging from setting up pensions for individuals and employers to paying out claims. Our Customer Relations and Quality Assurance areas are responsible for the investigation and resolution of all complaints received by the Group, and checking the quality of the work we do. We also have a team who help us fix historic customer service issues and implement improvements to prevent future problems.



Customer Experience

Group Customer Call teams are responsible for ensuring that our customers consistently receive a market leading experience by having the most helpful and trusted customer journey in the industry. We listen to what our customers have to say and learn from their experiences, which helps drive our culture of continuous improvement.

Apply Close

Opportunity: Group Operations
Team: Business Readiness
Location:
Duration: 4 weeks
Date: May - June 2018

More info

Group Operations

Group Operations looks after the needs of all customers in Customer Services, ranging from setting up pensions for individuals and employers to paying out claims. Our Customer Relations and Quality Assurance areas are responsible for the investigation and resolution of all complaints received by the Group, and checking the quality of the work we do. We also have a team who help us fix historic customer service issues and implement improvements to prevent future problems.



Business Readiness

The purpose of the Operational Estates Programme is to ensure our buildings are fit for purpose for our current business, and for the build-out of the future requirements of the Royal London Business. Our buildings are looked after by Group Facilities, as well as services used by our people such as catering, and we’re spearheading the move towards a more flexible working approach. The purpose of the project is to provide a new premises for Wilmslow staff. This building will be designed and built out to support a move to flexible working.

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Opportunity: Group Operations
Team: Rectifications
Location:
Duration: 4 weeks
Date: April - September 2018

More info

Group Operations

Group Operations looks after the needs of all customers in Customer Services, ranging from setting up pensions for individuals and employers to paying out claims. Our Customer Relations and Quality Assurance areas are responsible for the investigation and resolution of all complaints received by the Group, and checking the quality of the work we do. We also have a team who help us fix historic customer service issues and implement improvements to prevent future problems.



Rectifications

Rectifications are responsible for addressing potential issues with customer’s policies. These issues could stem from things like incorrect data, regulation changes or procedural failings and can leave a customer in a position where they may experience detriment. Our job is to put these customers back in the correct position.

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Opportunity: Group Technology & Change
Team: GT&C Trading
Location:
Duration: 4 weeks
Date: May - July 2018

More info

Group Technology & Change

Group Technology & Change provides IT and Change support and services across the Group. We work closely with the business to set standards and support them in successfully delivering their business plans and Group strategic initiatives.



GT&C Trading

The Trading division of Royal London is responsible for providing protection products directly to consumers without the need for an advisor. GT&C Trading supply project management and technology services to support this part of the business, develop and implement its various strategic initiatives. Services include: Project and Service Management; Business Analysis and User Experience Design; Technical Solution and Service Design; .NET Development; and System Testing (using both automated and manual techniques). There is a keen awareness throughout the Trading division of the need to constantly innovate and utilise digital technology in the right way to reach out to and better understand the needs and behaviours of our customers. This insight enables the development of products and services that meet customer expectations while upholding Royal London brand values.

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Opportunity: Group Technology & Change
Team: Architecture
Location:
Duration: 2 weeks
Date: April 2018

More info

Group Technology & Change

Group Technology & Change provides IT and Change support and services across the Group. We work closely with the business to set standards and support them in successfully delivering their business plans and Group strategic initiatives.



Architecture

On behalf of our customers and members we drive commercially appropriate technology investment and operating model design decisions for Royal London in order to deliver against our business strategy. We own and manage appropriate architecture strategy, policies, standards and controls. We provide solution design for all Royal London change portfolios.

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Opportunity: Group Technology & Change
Team: Architecture
Location:
Duration: 2 weeks
Date: October 2018

More info

Group Technology & Change

Group Technology & Change provides IT and Change support and services across the Group. We work closely with the business to set standards and support them in successfully delivering their business plans and Group strategic initiatives.



Architecture

On behalf of our customers and members we drive commercially appropriate technology investment and operating model design decisions for Royal London in order to deliver against our business strategy. We own and manage appropriate architecture strategy, policies, standards and controls. We provide solution design for all Royal London change portfolios.

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Opportunity: Intermediary
Team: Market Engagement
Location:
Duration: 4 weeks
Date: July 2018

More info

Intermediary

The Intermediary Pensions business really believes in delivering sound financial advice and is committed to distributing via expert intermediaries. The Intermediary Protection proposition offers customers the right protection insurance at the right time. The vision is to give customers products and a service that’s easy to recommend and gives the best customer experiences and outcomes.



Market Engagement

The RLI Market Engagement team plans, designs and delivers all the marketing communications activity to support our intermediated business. Our principle audience is advisers and the customers they serve. We utilise a whole range of marketing channels to reach our target audience, including traditional print and trade press advertising, events and seminars, and increasingly the use of digital and social media. Our principle route to market is via our national field sales force, and we assist them by providing the necessary sales collateral and content to help them to have expert conversations with financial advisers. Our overall team purpose is to engage, enthuse and inform our customers and other stakeholders through the effective communication of our propositions and corporate opinions.

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Opportunity: Intermediary
Team: Distribution - Operations
Location:
Duration: 4 weeks
Date: June - October 2018

More info

Intermediary

The Intermediary Pensions business really believes in delivering sound financial advice and is committed to distributing via expert intermediaries. The Intermediary Protection proposition offers customers the right protection insurance at the right time. The vision is to give customers products and a service that’s easy to recommend and gives the best customer experiences and outcomes.



Distribution - Operations

Working within the Operations area – either in the National Support Unit, which provides a sales support service for Pension products, and/or the Sales department, which sets up and maintains agency accounts, adviser registration for online services, calculation of sales bonuses and development and maintenance of the Sales MI system.

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Opportunity: People Team
Team: Human Resource Generalist in Asset Management
Location:
Duration: 4 weeks
Date: June - July 2018

More info

People Team

HR are responsible for ensuring our people are supported with the correct strategies, policies, procedures and culture. Areas they cover include reward and benefits, recruitment and selection and making sure the business operates within the current employment legislative framework.



Human Resource Generalist in Asset Management

Our purpose is to support the Royal London Asset Management business to ensure that our people are motivated and have the right tools to deliver the best investment return for our members, and continue to provide world class investment solutions for external clients. We’re always on hand for support and advice, and can help find a solution to all employment needs.

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Opportunity: Royal London Platform Services
Team: Operations
Location:
Duration: 2 weeks
Date: June 2018

More info

Royal London Platform Services

Ascentric provides an online ‘wrap platform’, offering investment administration and consolidation services to financial advisers, large distributors and product providers. Ascentric is the external brand name for our wrap platform business, and Royal London Platform Services is the internal name. This technology gives customers a clearer picture of how their entire portfolio is performing, putting them in control of their investments through their financial adviser.



Operations

The Customer Service team in RLPS covers a diverse range of activities. We are ultimately responsible for providing an outstanding experience to clients and advisers, and ensuring we take ownership, are proactive and have a high ease of use. We deliver this through what we call Service Excellence, which is a systems thinking approach to constantly improving what we do and how we do it. We support a wide product range, from General Investment Accounts, to ISAs, SIPPs and Retirement Accounts. The team is accountable for the on-boarding of new clients, any requests or queries during the lifetime of the policy from the very straightforward to the complex, through to when clients want to take money off the platform, such as drawdown. We also handle a wide range of asset-related activities from corporate actions and fund maintenance to trade dealing. But it doesn’t end there – we also manage and reconcile money coming onto the platform and have a training team, resource planning and MI functions.   

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Opportunity: Royal London Platform Services
Team: Operations
Location:
Duration: 2 weeks
Date: September 2018

More info

Royal London Platform Services

Ascentric provides an online ‘wrap platform’, offering investment administration and consolidation services to financial advisers, large distributors and product providers. Ascentric is the external brand name for our wrap platform business, and Royal London Platform Services is the internal name. This technology gives customers a clearer picture of how their entire portfolio is performing, putting them in control of their investments through their financial adviser.



Operations

The Customer Service team in RLPS covers a diverse range of activities. We are ultimately responsible for providing an outstanding experience to clients and advisers, and ensuring we take ownership, are proactive and have a high ease of use. We deliver this through what we call Service Excellence, which is a systems thinking approach to constantly improving what we do and how we do it. We support a wide product range, from General Investment Accounts, to ISAs, SIPPs and Retirement Accounts. The team is accountable for the on-boarding of new clients, any requests or queries during the lifetime of the policy from the very straightforward to the complex, through to when clients want to take money off the platform, such as drawdown. We also handle a wide range of asset-related activities from corporate actions and fund maintenance to trade dealing. But it doesn’t end there – we also manage and reconcile money coming onto the platform and have a training team, resource planning and MI functions.   

Apply Close

Opportunity: Royal London Platform Services
Team: Marketing/Sales
Location:
Duration: 2 weeks
Date: August 2018

More info

Royal London Platform Services

Ascentric provides an online ‘wrap platform’, offering investment administration and consolidation services to financial advisers, large distributors and product providers. Ascentric is the external brand name for our wrap platform business, and Royal London Platform Services is the internal name. This technology gives customers a clearer picture of how their entire portfolio is performing, putting them in control of their investments through their financial adviser.



Marketing/Sales

We are the RLPS sales team. We are a team of 28 who are responsible for driving assets onto our Ascentric platform, as well as supporting our Institutional White Label partners. We have a simple purpose: to deliver a platform proposition that can enable our financial advisers to be successful. Our primary role is to ensure we promote the platform to the right type of firm, as well as maximising the asset flow from our existing users through a team of BDMs.

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Opportunity: Royal London Platform Services
Team: Finance/Risk
Location:
Duration: 2 weeks
Date: May 2018

More info

Royal London Platform Services

Ascentric provides an online ‘wrap platform’, offering investment administration and consolidation services to financial advisers, large distributors and product providers. Ascentric is the external brand name for our wrap platform business, and Royal London Platform Services is the internal name. This technology gives customers a clearer picture of how their entire portfolio is performing, putting them in control of their investments through their financial adviser.



Finance/Risk

We work with the business to help them understand and manage the risks that could undermine their ability to meet business targets and provide good outcomes to customers.

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Opportunity: Group Legal & Co Sec
Team: Company Secretarial - Group Board
Location:
Duration: 4 weeks
Date: May - June 2018

More info

Group Legal & Co Sec

The Group Legal & Company Secretarial team provide legal advice, counsel and support to the Royal London Group, including the Board, the CEO, all directors and employees in connection with the carrying on of the business of Royal London, to promote the success of the Company and protect its commercial interests, including its reputation.



Company Secretarial - Group Board

The Company Secretarial Function undertakes the corporate administration of the Royal London Group’s companies and deals with a broad range of corporate governance issues. This includes the co-ordination and management of various board meetings and certain committees of the RLMIS board. 

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Opportunity: Group Legal & Co Sec
Team: Company Secretarial - Group Audit Committee
Location:
Duration: 2 weeks
Date: August - September 2018

More info

Group Legal & Co Sec

The Group Legal & Company Secretarial team provide legal advice, counsel and support to the Royal London Group, including the Board, the CEO, all directors and employees in connection with the carrying on of the business of Royal London, to promote the success of the Company and protect its commercial interests, including its reputation.



Company Secretarial - Group Audit Committee

The Company Secretarial Function undertakes the corporate administration of the Royal London Group’s companies and deals with a broad range of corporate governance issues. This includes the co-ordination and management of various board meetings and certain committees of the RLMIS board.

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Opportunity: Group Legal & Co Sec
Team: Legal - Lawyer
Location:
Duration: 2 weeks
Date: October 2018

More info

Group Legal & Co Sec

The Group Legal & Company Secretarial team provide legal advice, counsel and support to the Royal London Group, including the Board, the CEO, all directors and employees in connection with the carrying on of the business of Royal London, to promote the success of the Company and protect its commercial interests, including its reputation.



Legal - Lawyer

Group Legal is involved in all areas of the business and provides advice and assistance on a range of matters. Predominantly, our function is to identify and assist in the management of legal risk. We provide a cohesive end-to-end legal service, which reflects our close working relationship with the business; our understanding of Royal London’s strategy; and our commercial awareness of any given situation. Additionally, we provide training on relevant legal areas and insights into the latest legal developments.

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Opportunity: Royal London Asset Management
Team: Performance Measurement
Location:
Duration: 4 Weeks
Date: May - August 2018

More info

Royal London Asset Management

Royal London Asset Management (RLAM) is one of the UK's leading asset management companies, investing on behalf of a wide range of pension fund, intermediary and private clients. We have a proven track record of delivering investment management services across all major asset classes: fixed income, equities, property and cash. With around £111.1bn of assets under management (as of 30.09.2017) we can offer a choice of pooled investment vehicles or bespoke, segregated solutions to meet our clients' needs.



Performance Measurement

Our purpose is to produce accurate and timely performance analysis of funds and products managed by RLAM. We provide performance measurement across a variety of asset classes including fixed income, equity, multi-asset and a large unit-linked range of funds. We work closely with all areas of the Royal London business including Front Office, Marketing and Sales, and deliver periodical performance and attribution analysis, which provide insight on our strategies and support investment decisions.

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1 We have introduced a more specific programme that is for school, college and university placements.


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